Refund policy

GripKnead Return & Refund Policy
Pre-Orders
GripKnead™ is currently in development and has not yet entered mass production. By placing a pre-order, you acknowledge that you are purchasing a product that will be manufactured and delivered at a later date.

Estimated production and delivery timelines are estimates only and may change due to product development, manufacturing, quality control, logistics, or other circumstances. We will provide customers with updates regarding significant changes to the expected fulfillment timeline.

Pre-Order Cancellations
You may request cancellation of your pre-order before it has been shipped by contacting us at gripknead@gmail.com.

If your cancellation is approved, the refund will be issued to your original payment method. Payment processing or currency conversion fees that are not returned to us by the payment provider may not be refundable, where permitted by applicable law.

Once an order has been shipped, it can no longer be cancelled and will instead be subject to our return policy below.

If GripKnead Cancels the Order
If we are unable to manufacture or fulfill your GripKnead pre-order and cancel your order, you will receive a refund of the amount paid for the cancelled product.

Production or Delivery Delays
Because GripKnead is a product in development, delays may occur. If there is a significant change to the expected fulfillment timeline, we will communicate the updated information to affected customers.

Nothing in this policy limits any cancellation or refund rights you may have under applicable consumer protection laws.

Returns After Delivery
You may request a return within 14 days of receiving your order.

To be eligible for a return, the product must be returned in substantially the same condition in which it was received, with its original accessories and packaging where reasonably possible.

Please contact gripknead@gmail.com before returning any product. Do not send a return without first receiving return instructions.

Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, return shipping costs are the customer's responsibility.

Damaged, Defective or Incorrect Products
Please inspect your order when it arrives. If your GripKnead arrives damaged, defective, or you receive the wrong product, contact gripknead@gmail.com as soon as reasonably possible and provide your order number and relevant photos or other information so we can evaluate the issue and provide an appropriate solution.

Refunds
Approved refunds will be issued to the original payment method. Your bank, card issuer, PayPal, or other payment provider may require additional time to process and display the refund.

Where a transaction involves currency conversion, the amount ultimately received in your local currency may differ from the original converted amount because exchange rates and payment-provider conversion rules can change.

Contact
For cancellation, return, or refund questions, contact:

GripKnead
gripknead@gmail.com